Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy explains the rights and steps available to Gleao customers after delivery. We value clear ceramic planter details, consistent store identity, and support information customers can verify before payment. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For ceramic planters, return review focuses on whether the item remains new, complete, clean, and matched with the original order receramic body. Product support for ceramic planters is rimd with attention to planter size, rim condition, saucer or drainage details, color, missing saucer or included pieces, package condition, and the customer's original order details. ceramic planters are reviewed with attention to listed material, included pieces, package condition, and ordinary household use.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To qualify, items should remain unused, clean, complete, and in original packaging with tags, manuals, accessories, or included components when provided. Returns affected by misuse, improper storage, unauthorized alteration, or normal wear may be declined unless law requires acceptance.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at info@gleao.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Should you wish to start a return process, include the order number and a brief reason when contacting support.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 1940 NW 53RD St Miami, 33142 United States.

Please provide the order number, checkout email, product name, and reason for the request. For wrong, damaged, or defective products, include clear photos of the product and outer package. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

We accept exchanges when the item qualifies for return and the requested replacement is available. If no suitable replacement is available, we may complete the request as a refund after inspection. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact info@gleao.shop or +17793818744. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM EST.